INFINOX Broker Review

Regulation: INFINOX’s Zambian clients will be trading under the subsidiary, INFINOX Limited, regulated by the Financial Services Commission of Mauritius (FSC), which handles most of INFINOX’s international business outside of Europe. See below for INFINOX’s sign-up notice:

Safety Features: As mandated by the FSC, INFINOX segregates all funds from the company’s operating capital at top-tier banks and will not use client funds in its operation or any other investment. It also provides all clients with negative balance protection, meaning traders cannot lose more than their initial deposit.

The account opening process at INFINOX is hassle-free, and accounts are ready for trading in one day. 

All Zambian residents are eligible to open an account at INFINOX.

Creating an account is straightforward, the process is fully digital, and accounts are available for trading within one day:

New traders will have to click on the “Sign Up” button at the top of the page, where they will be directed to register an account.

1. INFINOX’s intake form requires clients to register an account with a name, email address, country of residence, and telephone number.
2. New traders will be sent a link via email to confirm their registration.
3. Traders then need to select their preferred account type and platform (MT4/MT5).
4. Once this step is complete, traders must send support documentation to complete the KYC process. These include:
   • Proof of Identification – INFINOX accepts all government-issued identification documents such as passports, national ID cards, driving licenses, or other government-issued IDs. 
   • Proof of Address – Proof of residence/address document must be issued in the account holder’s name within the last 6 months. It must contain a trader’s full name, current residential address, issue date, and issuing authority. 
5. We advise that you read INFINOX’s risk disclosure, customer agreement, and terms of business before you start trading. 

Once our documentation had been submitted, our account was ready for trading within 8 hours, which is around the industry average. 

INFINOX has fewer instruments to trade than most other brokers, which may leave some traders dissatisfied.

Clients may choose either the commission-free straight-through processing (STP) account or a commission-based electronic communication network (ECN) alternative. As per INFINOX’s FAQ section, the minimum deposit amount is 1 GBP or equivalent in your base currency. Fees are around 8-9 USD per lot traded on both accounts.

Trading costs on the ECN account are marginally lower than those on the STP account, and these fees are similar to those of other good brokers.

We opened and tested Infinox‘s accounts:

STP Account

The STP Account requires a minimum deposit of only 1 GBP (or currency equivalent), and no commissions are charged for Forex trading. Spreads average at 0.9 pips (EUR/USD), and leverage is up to 1000:1 for Forex trading. 

ECN Account

The minimum deposit is also 1 GBP, and spreads average at 0.2 pips (EUR/USD) in exchange for a commission of 6 GBP/EUR/USD (round turn). Leverage on the ECN account is also up to 1000:1. 

Like most brokers, INFINOX does not allow funding to or from third parties. Therefore, all withdrawal requests from a trading account must go to a funding source in the trader’s name.

Accepted Deposit Currencies: Zambians will be disappointed that INFINOX only allows trading accounts to be denominated in EUR, USD, GBP, and AUD. Always check the exchange rate when converting from ZMW to other currencies, as hidden conversion fees can make trading expensive and affect profitability. 

Deposits and Withdrawals: We were disappointed that INFINOX does not publish any information regarding the fees associated with depositing or withdrawing funds.

The Legal Documents state that “INFINOX may charge for incidental banking-related fees such as wire charges for deposits/withdrawals. INFINOX reserves the right to change its fee structure and/or parameters at any time without notice. Fees do not currently but may in the future include such things as statement charges, Order cancellation charges, Account transfer charges, telephone order charges, or fees imposed by any interbank agency.”

According to customer service, INFINOX does not charge a withdrawal fee. Clients can withdraw funds from their INFINOX account at any time, day or night, and withdrawals are processed on the same day. We recommend checking the fee structure with customer service before depositing funds.

Traders should also be aware that to make a withdrawal, they must submit a request either in writing, by telephone, or by email. 

MT4 and MT5 Mobile Trading 

The MT4 and MT5 trading platforms are available on both Android and iOS mobile devices and tablets. While most of the desktop features are available, there is some loss in functionality, including reduced timeframes and fewer charting options.

Like its mobile trading platform support, INFINOX offers support for MT4 and MT5.

MT4 and MT5

The main benefit of using third-party platforms such as MT4 and MT5 is that traders can keep their customised versions of the platforms should they choose to migrate to another broker. Both MT4 and MT5 are available for Windows, Android, iOS, and web browsers.

Overall, INFINOX’s platform support is about average when compared to other brokers. Additionally, MT4 and MT5 are generally more difficult to set up and are less user-friendly than the web-based platforms available at some other brokers. 

INFINOX’s Social Trading

INFINOX also offers a social trading app, IX Social. The app is essentially a trading portal that allows you to link your MT4 or MT5 accounts, and follow or copy the trades of more experienced, successful traders for a small fee per traded lot. In the Discover tab, you will find traders in the Spotlight or Top Live Traders. You can either copy or follow these traders. Their positions will be copied automatically. The copy trading service is user-friendly and well-designed. 

VPS Services

INFINOX offers VPS services for all traders, but it is unclear what the conditions are for using these services. A Virtual Private Server (VPS) is a remote terminal solution that benefits from reduced latency and downtime, unaffected by power cuts or computer crashes. Even when the trading terminal is closed, the INFINOX VPS will keep trading.

Autochartist

INFINOX also supports Autochartist, the industry-standard trading signals provider. Autochartist provides traders with automated alerts for opening and closing trades, a volatility analysis tool that allows you to optimise take-profit and stop-loss levels better, and integrated market reports. Autochartist is available on both MT4 and MT5. Unfortunately, it is unclear whether an extra fee is attached to using Autochartist.

INFINOX provides an excellent selection of market research materials.

Most of the research content is presented in the analysis blog, which is updated daily with thoughtful insight on recent and future events across a range of CFD markets. The research is further divided into various sections, including:

• Latest Market News
• Espresso Morning Call
• Market News
• Financial Data Commentary
• Forex
• Indices
• Commodities

The materials are comprehensive, detailed, in-depth, and on par with some of the large international brokers. 

On the INFINOX website, traders will come across a tab labelled ‘IX Intel.’ This section is divided into Research, Education, and In the Press. The education section is essentially a blog-style repository of materials with little structure, but there is a section that covers Forex and another for trading platforms. We also couldn’t find many materials that cater to more experienced traders. That said, the articles are in-depth and comprehensive.

IX Premium is only available for traders who deposit over 1000 USD. In addition to what is available in the education and research sections, traders can access one-on-one sessions, webinars, and a monthly investment report.

INFINOX’s customer support is available via live chat, email, and telephone in 15 different languages. We tried contacting customer service via live chat and had no response for a whole day. This is a big downfall for the broker because beginner traders will likely have many questions regarding the different platforms, account queries, and deposits and withdrawals.